Refunds

    At FBLSoft, we are committed to delivering high-quality software and ensuring customer satisfaction. We understand that occasionally, things may not work as expected. Our refund policy explains the steps we take to assist you and the conditions under which a refund may be issued.

1. Customer Support and Issue Resolution

1.1. If you encounter any issues with our software, we encourage you to contact our customer support team at contact@fblsoft.com. Our team is dedicated to helping you resolve any issues you may face.

1.2. We offer remote assistance and troubleshooting to identify and address any problems with our software. This may include verifying your setup and usage conditions to ensure optimal performance.

1.3. If our support team identifies any bugs in the software, we will prioritize a fix and push updates to resolve these issues as soon as possible.

2. Eligibility for Refunds

2.1. If, after working closely with our support team, the software still does not function as expected, you may be eligible for a refund.

2.2. Refund requests must be submitted within [number of days, e.g., 30 days] of the purchase date.

2.3. To request a refund, please contact us at contact@fblsoft.com with your order details and a brief explanation of the issues encountered.

3. Refund Process

3.1. Once your refund request is received, we will review it and notify you of the approval or rejection of your refund.

3.2. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [number of days, e.g., 7-10 business days].

4. Exceptions

4.1. Refunds will not be issued for issues caused by factors beyond our control, such as hardware malfunctions or conflicts with third-party software not endorsed by FBLSoft.

4.2. Purchases made through third-party vendors or partners are subject to their respective refund policies.

5. Contact Information

For any questions related to our refund policy, please contact us at contact@fblsoft.com.

  

About FBL Software

We are a french team of engineers and web addicts. Nicolas Lorenzon is the founder of FBL Software and has a +15 years of experience in making softwares for the web (mostly custom ERP and CMS).

FBL means France Business Logic but is also a reference to the FeedBack Loop.

Some of our users